DMCA & IP Reporting

Effective: April 29, 2026 · Last updated: April 29, 2026

charactr respects intellectual-property rights and the rights of publicity. This page describes how to report alleged copyright, trademark, or right-of-publicity infringement on the Service (the iOS App, the web app at charactr.xyz, and related products) and what we will do.

For all reports: rights@charactr.com.

1. DMCA copyright takedown notices (17 U.S.C. §512(c)(3))

charactr is a service provider within the meaning of the U.S. Digital Millennium Copyright Act, 17 U.S.C. §512, and complies with its notice-and-takedown procedures. To file a copyright takedown notice that complies with §512(c)(3), send an email to rights@charactr.com with the subject line COPYRIGHT that includes:

1. A physical or electronic signature of the owner or a person authorized to act on the owner's behalf.
2. Identification of the copyrighted work claimed to have been infringed (or, for multiple works at a single site, a representative list).
3. Identification of the material claimed to be infringing, with information reasonably sufficient to allow charactr to locate the material (URL, share ID, or in-app identifier).
4. Information reasonably sufficient to allow charactr to contact you (full name, address, phone number, email).
5. A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on behalf of the owner.

Notices that do not substantially comply with §512(c)(3) may not be effective.

2. Designated DMCA agent (17 U.S.C. §512(c)(2))

charactr's designated DMCA agent is registered with the U.S. Copyright Office under 17 U.S.C. §512(c)(2). The current designation and contact information are maintained in the U.S. Copyright Office's online directory at copyright.gov/dmca-directory. Notices may also be sent by email to rights@charactr.com.

3. Counter-notices (17 U.S.C. §512(g))

If your content was removed and you believe the removal was the result of mistake or misidentification, you may file a counter-notice. Send an email to rights@charactr.com with the subject line COUNTER-NOTICE that includes:

1. Your physical or electronic signature.
2. Identification of the material that was removed and the location at which it appeared before removal.
3. A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
4. Your name, address, and telephone number.
5. A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or, if your address is outside the United States, the U.S. District Court for the Southern District of New York; and that you will accept service of process from the original complainant or that complainant's agent.

If we receive a valid counter-notice and the original complainant does not file a court action seeking a court order against the relevant user within 10–14 business days, we may restore the content, in accordance with §512(g)(2)(C).

4. Trademark and right-of-publicity reports

The DMCA addresses copyright only. Trademark and right-of-publicity matters follow a separate track at charactr:

• Trademark issues — for marks, brand names, logos, mascots, or trade dress: email rights@charactr.com with subject line TRADEMARK. Include the mark, your registration details (if any), the goods/services covered, and the specific charactr content at issue. Frameworks that may apply include the Lanham Act, 15 U.S.C. §§1114 and 1125(a), and analogous foreign trademark laws.
• Right-of-publicity / likeness issues — for unauthorized use of a real person's name, voice, image, or recognizable likeness: email rights@charactr.com with subject line LIKENESS. Include identification of the person, your relationship or authority to act on their behalf, and the specific content at issue. Frameworks that may apply include state right-of-publicity statutes, the Tennessee ELVIS Act, California AB 2602 (digital-replica consent), and the Lanham Act §43(a) for false endorsement.
• Non-consensual intimate imagery (NCII) — email rights@charactr.com with subject line NCII. Reports are prioritized. The federal Take It Down Act and state NCII laws may apply.
• Election deepfakes — email rights@charactr.com with subject line ELECTION. Reports are prioritized.

We act on credible likeness and voice-rights reports without requiring a registered trademark or registered right-of-publicity claim.

5. Repeat-infringer policy (17 U.S.C. §512(i))

charactr terminates the accounts of subscribers and account holders who are repeat infringers, in appropriate circumstances, in accordance with 17 U.S.C. §512(i). We may also terminate accounts on a single violation when the conduct is severe — including minor-safety violations, malicious deepfakes of real people, NCII, or coordinated platform abuse.

6. Processing time

We aim to acknowledge receipt of reports within 1–2 business days and resolve standard reports within 7 business days. Minor-safety reports, NCII reports, election-deepfake reports, and credible likeness reports of identifiable individuals are prioritized and reviewed urgently.

7. Bad-faith reports (17 U.S.C. §512(f))

Under 17 U.S.C. §512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed by mistake or misidentification, is liable for damages incurred as a result of the misrepresentation. Analogous penalties may apply to bad-faith trademark or right-of-publicity reports under applicable law. Do not file false reports.

8. Apple App Store and platform interaction

For complaints related to the App's listing in the Apple App Store, follow Apple's separate complaint procedures. For platform-specific abuse (e.g., abuse of charactr-generated content on a third-party platform), consider also reporting under that platform's policies.

9. Contact

rights@charactr.com