The agreement between you and charactr — eligibility, content ownership, prohibited uses, and how disputes get resolved.
Effective: April 29, 2026 · Last updated: April 29, 2026
These Terms of Service ("Terms") form a binding agreement between you and Charactr, Inc., a Delaware corporation ("charactr," "we," "us," "our"), governing your use of the charactr iOS application, the charactr web application at charactr.xyz, this site at charactr.com, and any other charactr products, APIs, SDKs, and services (collectively, the "Service").
By creating an account, downloading the App, or using the Service, you agree to these Terms, our Privacy Policy, our AI & Content Policy, and our AI Providers & Disclosure. If you do not agree, do not use the Service.
You must be at least 17 years old to use the Service. By using the Service, you represent that (a) you meet the age requirement, (b) you have legal capacity to enter into these Terms, and (c) you are not barred from using the Service under applicable law. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
You are responsible for activity that occurs under your account. Notify us immediately at security@charactr.com if you suspect unauthorized access.
Subject to these Terms, charactr grants you a limited, non-exclusive, non-transferable, revocable license to install and use the App on Apple devices you own or control, and to access and use the Web App and other Service components, in each case solely for your personal, non-commercial purposes (or your internal business purposes for paid plans, where authorized).
You may not (a) reverse engineer, decompile, or disassemble the Service except to the extent that this restriction is prohibited by law; (b) access the Service for the purpose of building a competing product or service; (c) scrape, index, or harvest the Service; (d) use the Service to develop, train, or evaluate a competing AI model; (e) interfere with or circumvent rate limits, security, or content controls.
If you obtained the App from the Apple App Store, the following additional terms apply to your use of the App (this section operates as the "Licensed Application End User License Agreement" addendum required by Apple):
"User Content" means the characters, scene scripts, prompts, voice and visual references, recorded audio, storyboards, rendered scenes, and other content you upload, create, or generate through the Service.
You retain ownership of the original elements of the User Content you create, subject to these Terms and applicable law. You grant charactr a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, reproduce, modify (only to the extent necessary to operate the Service, e.g., format conversions, thumbnails, watermarks, provenance markers), and create derivative works for the limited purpose of operating, securing, and improving the Service. We do not use User Content to train AI foundation models without your explicit opt-in.
If you share User Content publicly through the Service, you grant other users a license to view, share, and interact with that content as the Service permits. You are responsible for obtaining any rights needed for your User Content.
The Service generates outputs using artificial intelligence. Outputs are AI-generated, not statements of fact, and may contain mistakes, inaccuracies, hallucinations, or unintended resemblances to real persons or works. You are responsible for reviewing each output and for the use you make of it.
Every output is labeled as AI-generated within the Service and carries provenance metadata in shareable exports, in accordance with the EU AI Act Article 50, California SB 243, New York S.8420-A, and other applicable transparency laws. You may not strip, alter, or obscure provenance markers.
You must comply with our AI & Content Policy, which is incorporated into these Terms. Without limiting that policy, you agree not to use the Service to:
Violations may result in content removal, account suspension, account termination, and (where appropriate) reports to law enforcement.
If you believe content on the Service infringes your intellectual property or right of publicity, see our DMCA & IP Reporting page or email rights@charactr.com. We respond to valid reports and we terminate repeat infringers in accordance with 17 U.S.C. §512(i).
Some features require payment. Subscriptions and in-app purchases are processed by Apple under the App Store's terms (for the iOS app) or Stripe (for the Web App, where applicable). Refunds for App Store transactions are handled by Apple per their policy. We may change pricing for new periods with reasonable advance notice; any change applies prospectively only. Recurring subscriptions auto-renew unless cancelled before the renewal date.
You may delete your account at any time in Settings. We may suspend or terminate your access to the Service, in whole or in part, for any of the following reasons: (a) you violate these Terms or our policies; (b) we are required to do so by law; (c) we discontinue the Service; or (d) we believe your conduct creates risk to the Service or other users. We will provide reasonable notice except where prevented by safety, security, or legal considerations.
On termination, the licenses granted to you under these Terms end. Sections that by their nature should survive termination — including Sections 4 (your content), 5 (AI disclaimers), 7 (IP reporting), 10 (warranty disclaimer), 11 (limitation of liability), 12 (indemnification), 13 (governing law and dispute resolution), and 16 (general) — survive termination.
The Service is provided on an "as is" and "as available" basis, with all faults and without warranty of any kind. To the fullest extent permitted by applicable law, charactr and its affiliates, suppliers, licensors, and providers expressly disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, free of viruses or other harmful components, or that outputs will be accurate, fit for any particular purpose, or free of unintended resemblances. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the maximum extent permitted by law.
To the fullest extent permitted by applicable law: (a) in no event shall charactr or its affiliates, suppliers, licensors, providers, officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for damages for lost profits, lost revenues, lost data, lost goodwill, or business interruption, arising out of or relating to these Terms or your use of (or inability to use) the Service, even if charactr has been advised of the possibility of such damages; and (b) charactr's aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of (i) the amount you paid charactr for the Service in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred U.S. dollars ($100). The limitations in this Section apply to the fullest extent permitted by law and apply regardless of the legal theory asserted (contract, tort, statute, or otherwise). Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; in those jurisdictions, charactr's liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless charactr, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your User Content, (b) your use of the Service in violation of these Terms or applicable law, (c) your violation of any rights of a third party (including intellectual property and right-of-publicity claims), or (d) your gross negligence, willful misconduct, or fraud. charactr will provide you with reasonable notice of the claim and reasonable cooperation in the defense; you may not settle any claim that imposes any obligation or admission on charactr without our prior written consent.
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before filing a formal claim, you and charactr agree to first attempt to resolve any dispute informally. Send a written notice describing the dispute, your contact information, and the relief you seek to legal@charactr.com. We will attempt to resolve the dispute within 30 days.
If informal resolution fails, you and charactr agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, and judgment on the arbitrator's award may be entered in any court of competent jurisdiction. The seat of arbitration is New York, New York. The arbitrator (not a judge or jury) decides all issues, except a court of competent jurisdiction may decide disputes about arbitrability or the scope of this clause.
You and charactr each waive the right to a trial by jury and waive the right to participate in a class action or class arbitration. The arbitrator may not consolidate claims, and may not preside over any form of representative or class proceeding. If the class-action waiver is held unenforceable as to any particular claim, that claim must proceed in court — but the rest of this Section remains enforceable as to all other claims.
You may opt out of the arbitration agreement in Section 13.3 by sending written notice to legal@charactr.com with subject line "ARBITRATION OPT-OUT" within 30 days of the date you first accept these Terms. Opting out does not affect any other Section.
Notwithstanding Section 13.3, either party may bring an action in a court of competent jurisdiction for injunctive or other equitable relief to protect that party's intellectual property rights.
Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction.
We may modify, suspend, or discontinue any part of the Service at any time, with reasonable notice for material changes that adversely affect users on paid plans. We are not liable for the modification, suspension, or discontinuation of the Service, except as required by applicable law.
We may update these Terms from time to time. We will post the updated version here and update the "Effective" date. For material changes, we will provide additional notice (e.g., in-app notification, email, or homepage banner) and, where required, obtain consent. Continued use of the Service after the effective date of changes means you accept them.
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